11:55, Tuesday 2nd September 2025
Welcome to Lauren Potter Holistic Therapy Centre. By booking an appointment, purchasing a voucher, or using our services, you agree to the following terms and conditions.
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**1. Appointments & Bookings**
* All treatments must be booked in advance via our online booking system, phone, or in person.
* A deposit is required to secure your appointment. Deposits are non-refundable.
* Remaining balances must be paid before or on the day of your appointment.
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**2. Deposits & Payments**
* Deposits are strictly non-refundable.
* If you arrive late or miss your appointment, deposits will not be refunded.
* Treatments and prices are subject to change without notice.
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**3. Cancellations & Rescheduling**
* At least **24 hours’ notice** is required to reschedule an appointment.
* Cancellations made with less than 24 hours’ notice will result in loss of deposit.
* No-shows are treated as cancellations, and full payment may be required before rebooking.
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**4. Late Arrivals**
* Please arrive on time to get the full benefit of your treatment.
* If you are more than **15 minutes late**, your appointment will be cancelled, and your deposit will be lost.
* Shorter delays may result in a reduced treatment time.
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**5. Health & Safety**
* Clients must disclose any medical conditions, allergies, or injuries before treatment.
* Some treatments may not be suitable for certain health conditions (e.g., pregnancy, circulatory issues, infections).
* We reserve the right to refuse treatment if it is deemed unsafe.
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**6. Gift Vouchers**
* Vouchers are valid for 3 months from the date of purchase, unless otherwise stated.
* Vouchers are non-refundable and cannot be exchanged for cash.
* Expired vouchers will not be accepted.
* Vouchers must be presented at the time of treatment.
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**7. Self-Employed Practitioners**
* Some practitioners within the Centre are self-employed.
* Bookings made with them are subject to their individual policies and responsibility.
* Lauren Potter Holistic Therapy Centre is not liable for their actions or services.
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**8. Offers & Promotions**
* Discounts and offers cannot be combined unless otherwise stated.
* Promotional codes must be entered at the time of booking.
* All offers are subject to availability and can be withdrawn at any time.
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**9. Liability Disclaimer**
* While every effort is made to provide a safe and professional service, treatments are undertaken at the client’s own risk.
* The Centre is not responsible for any adverse reactions following treatment if full and accurate health information was not provided by the client.
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**10. Privacy & Data**
* Personal data provided (e.g., health forms, email, contact details) will be kept confidential in line with GDPR regulations.
* Your data will never be shared with third parties without consent.
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**11. Centre Etiquette**
* Please respect the calm and peaceful environment of the Centre.
* Mobile phones should be on silent during treatments.
* Disrespectful or inappropriate behaviour will not be tolerated, and the client will be refused service.
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**12. Amendments**
* We reserve the right to update these terms and conditions at any time.
* The version published on our website at the time of your booking will apply.
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Thank you for choosing Lauren Potter Holistic Therapy Centre; a space to relax, restore and rebalance.
